TNP Blog

Security assessments sound complex, which is why many business owners often neglect them. However, each business, no matter its size or the industry it belongs to, should have its security measures properly assessed in order to ensure all pieces of

AI-driven advancements are changing the way organizations conduct business. When it comes to VoIP telephony, AI’s cognitive systems could offer proactive and predictive automation processes to increase efficiency and improve decision-making. Read on

Failure to understand your customers’ needs and wants could result in ill-informed marketing strategies. And when your company can’t satisfy their demands, they’ll likely turn to your competitors instead. To prevent this, deploying a customer

Customers call your hotline because they want help or answers, not another headache. So your on-hold message should be pleasant to their ears. If you fail to select an appropriate message, your customers' anger and frustration might double, making

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the

The time has passed when small businesses had limited options for internet-based phone calls. Today, there are so many affordable and feature-rich VoIP solutions, and picking the right one often feels overwhelming. The ideal choice will be different

Customers can get frustrated over your support hotline, usually involving confusing call options, troublesome connections, or unhelpful representatives. If your phone system has problematic on-hold messaging, you’re likely to cause further annoyance

More companies will launch online video chat as a customer service platform by 2018...and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how