IT problems are so well managed by The Network Pro that they rarely reach the radar screens of business owners. The "pain" once caused by regular IT failures is quickly forgotten, and the irony of our managed IT services is that a job well done may cause some business owners to wonder just what they are paying for. The fact is, as our service delivery gets even smoother and more sophisticated, the less visible our resources become.
Case in point - This weekend our team was notified about a potential problem with a customers Internet connection. It happened on Sunday afternoon, like a majority of problems normally do. Since this customer is one of our Gold Support customers, our engineers received notification through our proactive IT platform. We called the internet service provider and began our remediation process. Within 30 minutes, the customers internet connection was restored. Monday morning, the employees came into work and began their day without any interruption.
Traditional IT service companies practice their trade in a reactive service model. If this business had trusted another company for their IT support, Monday morning would have gone like this:
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Monday 8:00am: The first employees begin to start their day. They log on to their computers and start reading their email. Nobody notices new email messages were not delivered after 2:00pm on Sunday.
9:00am: Management and key executives notice that their connection to the internet is down. They attempt to contact their IT person and have to leave a message.
10:00am: The IT person wakes up from a long nights work, checks messages and has 4 fires to put out. He calls you and lets you know that he will be at your office around 11:30am.
12:00pm: The IT person shows up and starts the troubleshooting process.
12:30pm: The IT person now knows the problem is with the Internet Service Provider and contacts their support department.
1:00pm: The internet is restored and the IT person has a great sense of accomplishment.
What really happened to your business:
- Employees were not productive for 5 hours.
- Downtime cost for this average 20 employee company: $3,500
- Lost opportunity cost - ???
- All email from Sunday 2:00pm to Monday 1:00pm LOST.
And just when you thought it could not get any worse, the IT person hands you a bill for $190 for his time to fix the problem.
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The Network Pro takes pride in the fact that we are able to monitor and remedy IT issues for our customers 24/7. If your business would like to see how our proactive approach to IT management can help your bottom line, contact us today. You will be glad you did...especially on Mondays.
714-333-9620